Burnaby is Metro Vancouver's largest suburb — 250,000+ residents. Highway 1 (Trans-Canada) passes through Burnaby with major SkyTrain exchanges at Metrotown, Brentwood, Lougheed, Production Way. Cross-Vancouver commuter volume via Highway 1 or SkyTrain generates distinctive weekday patterns.
Core Services
Heavy and Recovery
Specialty Vehicles
Roadside Services
Related Help
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Coverage Areas
Outer Cities
Burnaby 24/7
Burnaby Tow Truck Service — Metro Vancouver 24/7 ICBC
Burnaby tow truck dispatch operates 24/7 across Metro Vancouver's largest suburb. When your car breaks down on Highway 1 through Burnaby, stalls climbing Burnaby Mountain to SFU campus, or gets rear-ended at Metrotown transit exchange, our closest operator rolls out. ICBC (Insurance Corporation of British Columbia) Crown insurance direct billing built into every call.
Services
Pick the Right Burnaby Towing Service for Your Situation
Nine common situations, one Burnaby number. Whether the issue is a no-start in a residential driveway, a heavy recovery on a major highway, or a flatbed for an EV in the suburbs, the dispatch line routes the right local operator the first time.
Standard Towing
When the engine quits, the brakes seize, or the transmission slips. Cars, SUVs, and light pickups across the city.
Learn moreFlatbed Towing
When wheel-lift would damage your AWD, scrape your luxury front end, or worsen existing damage on the vehicle.
Learn moreHeavy-Duty Towing
When the breakdown is bigger than a pickup. Class 8 semis, Class A motorhomes, and commercial fleet vehicles up to 80,000 lb.
Learn moreEV and Tesla Towing
When the dead vehicle is electric. Tesla, Polestar, Rivian, Mustang Mach-E, flatbed only; wheel-lift damages drive units.
Learn moreAccident Recovery
When the breakdown is actually a collision. Scene-safe loading, police-coordinated dispatch, insurance-direct billing.
Learn moreBattery Boost
When the dashboard goes dark in a parking lot, driveway, or condo garage. Mobile boost, no tow if the charge holds.
Learn moreFlat Tire Service
When the spare swap is doable on the shoulder, or the sidewall is cut and the vehicle needs a tow to a tire shop.
Learn moreCar Lockout Service
When the keys are visibly inside the locked vehicle. Sedan, SUV, smart-key, unlocked without door damage.
Learn moreWinch and Recovery
When the vehicle is stuck in a snowbank, ditch, mud, or off-road. Synthetic-rope rigs pull without bumper damage.
Learn moreWhat Burnaby Tow Truck Service Actually Delivers
24/7
Live answer
A real dispatcher picks up every call, day or night
6
Service cities
Burnaby plus 5 surrounding cities, one phone line
20–90
Response window
Minutes typical during normal traffic; varies by location
4.8★
Verified rating
Across 124 confirmed Google reviews of the network
Burnaby Mountain
How Burnaby Mountain & SFU Shape Response
Burnaby Mountain (elevation 370m) hosts Simon Fraser University (SFU) main campus — unique isolated hilltop campus with 30,000+ students, plus UniverCity residential community adjacent. Steep Gaglardi Way approach requires specific equipment for winter operations when Pacific coastal rain becomes freezing rain at higher elevation. Weekday student commuting from lower elevation via SFU shuttle or personal vehicle generates specific volume patterns.
For SFU Burnaby Mountain response, driving from Burnaby core takes 15-25 min via Gaglardi Way. Mountain elevation weather can differ significantly from sea-level Metro Vancouver — freezing rain, black ice, or snow may affect Burnaby Mountain when Vancouver-proper stays above freezing. See Burnaby roadside assistance for related services during winter conditions.
How a tow call works
From the Call to the Drop-Off, How Burnaby Tow Service Works
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Call now
Share your direction of travel, vehicle make and model, what's wrong, and a callback number. The dispatcher reads your details back so the call routes correctly the first time.
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Hear your free quote
Before any local operator rolls toward you, you'll hear the rate range and an estimated arrival window. The price quoted on the call is the price on the invoice.
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Operator pulls up
The closest available local rig confirms the vehicle's drive type and condition, then loads with wheel-lift or flatbed depending on what's safe for your vehicle.
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Vehicle delivered
Drop-off at the address you confirmed: home, repair shop, or impound. The operator hands off paperwork before leaving, with payment options sorted up front.
ICBC Crown insurance
How ICBC BC Crown Insurance Shapes Service
British Columbia uses ICBC (Insurance Corporation of British Columbia) Crown corporation public auto insurance — similar to Quebec SAAQ or Saskatchewan SGI but different from Ontario/Alberta private carriers. ICBC Basic Autoplan mandatory for all BC-registered vehicles; ICBC Optional coverage handles extended scenarios. Direct billing arrangements with ICBC simplify collision claims — our operators know ICBC documentation, claim workflows, and salvage yard coordination.
For ICBC collision claim scenarios, we coordinate directly with ICBC adjusters, provide photo documentation per BC claim standards, and transport to ICBC-approved repair facilities. Common Burnaby ICBC scenarios: Highway 1 collision requiring damaged-vehicle transport, Metrotown transit exchange rear-end, SFU Burnaby Mountain freezing rain slide-off. See Burnaby accident recovery.
Frequently asked
Burnaby Tow Service Common Questions
Metro Vancouver, ICBC, SFU Burnaby Mountain, and 24/7.
Yes — ICBC Crown corporation direct billing standard. We coordinate with ICBC adjusters, provide photo documentation per BC claim standards, transport to ICBC-approved repair facilities. ICBC Basic Autoplan + ICBC Optional coverage claims handled.
Burnaby core: 20-40 min off-peak. Metrotown corridor: 20-40 min. Highway 1 through Burnaby: 25-45 min. SFU Burnaby Mountain: 30-50 min via Gaglardi Way. Cross-Metro Vancouver (Vancouver, Coquitlam, New Westminster): 30-55 min.
Base hook-up runs $105-$175 for standard Burnaby towing, $120-$195 for flatbed transport, plus $4-$7 per loaded km. Overnight, weekend, and BC stat premiums add $30-$60.
Yes — Simon Fraser University main campus on Burnaby Mountain (elevation 370m). Gaglardi Way approach requires specific equipment for winter freezing rain or black ice conditions. UniverCity residential community adjacent covered.
★★★★★
Wednesday morning, minus 28 in my driveway, the Subaru wouldn't even click over. Called dispatch, the boost truck was on the way inside ten minutes of confirmation.
Burnaby
★★★★★
Friday night at a downtown parkade, kids in the back, keys visibly on the front seat. The dispatcher kept me on the line while routing the operator to the building.
Burnaby
★★★★★
Slid into a ditch on a rural highway between Burnaby and the foothills during a winter cold snap. Dispatcher walked me through what to do until the truck arrived.
Surrey
★★★★★
Transmission gave out heading south of Burnaby on a highway and we needed the truck towed a long distance. The dispatcher quoted a flat-rate long-distance because per-kilometre would have been.
New Westminster
Driver's guide
Burnaby Towing & Roadside Tips, What Every Driver Should Know
Reads for Burnaby drivers who'd rather be prepared. What changes the wait time on a bad-weather day, how British Columbia tow pricing actually works in dollar ranges, and what dispatch genuinely needs from you on the call.
Need a tow now
Stuck Right Now in Burnaby? Call (604) 227-3304
Stuck on a major highway, locked out downtown, or broken down outside the city? The Burnaby tow truck dispatch line connects you with a local operator who's actually nearby, not someone who'll quote you and then go looking for a driver. Free estimate locked in before the truck rolls.
A local Burnaby tow operator will call you back with an arrival window and a free quote. No obligation. Calls answered every hour, every day.